Terms of Service

Scope of services

WebNovo designs and builds bots, software tools and business-automation systems. The exact scope of each project is defined in a written proposal, which is the basis of our engagement.

Estimates, pricing and payment

Prices shown on the pricing page are indicative ranges; the final figure is quoted after understanding your needs in the proposal. Payments are staged and tied to the delivery of agreed phases.

Mid-project scope changes may affect timeline and cost depending on size; any change is documented and approved before implementation.

Source-code ownership

The complete source code and technical documentation are delivered to you, and ownership transfers to the client after settlement. No locks, hidden dependencies or forced subscriptions are built into the deliverable.

Bug-fix warranty, support, development and maintenance

These four concepts differ from one another and are clarified separately in each project's contract:

Bug-fix warranty: defects attributable to the delivered implementation are fixed within the agreed scope and the period stated in the contract. The support and warranty period is defined in each project's proposal or contract (the pricing plans suggest 3 to 12 months) and that written document is what we work to.

Technical support: guidance, investigating runtime issues and help with usage, plus following up changes on dependent platforms (such as Telegram or payment gateways) during the same period.

New development: adding a feature, changing requirements or designing and connecting something new counts as a separate project and is estimated and approved separately.

Maintenance and infrastructure: server and third-party service costs are the client's responsibility. Ongoing maintenance after the support period, if agreed, runs under a separate monthly contract.

Client responsibilities

Timely information, access and feedback are prerequisites for smooth delivery. Delays in providing access may shift the schedule.

Third-party services

Many projects connect to third-party services (Telegram, payment gateways, hosting). Their policy and pricing changes are beyond our control; we recommend lower-risk options during setup.

Prohibited use

Projects with illegal use cases, harassment of others or platform-policy violations are not accepted.

Termination

Either party may end the engagement under the conditions agreed in the contract/proposal. Work completed up to that point is settled and delivered.